Policies
Website Usage Terms and Conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Portland Pie Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Portland Pie Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 5 Lincoln Avenue, Scarborough, Maine. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences and remember items in your shopping cart. We do not store personal information in browser cookies.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of United States of America.
Our Return Policy
At Portland Pie Company, we stand behind the products that we sell in our stores and on our website; if an item hasn’t met your expectations, you can send it back for a different product or full refund less shipping charges within 30 days of purchase.
If you have any questions about our products, policies or company, please, email us at http://www.portlandpie.com/contact or call us at 207-510-1565.
Returns and exchanges can be made only by mail. Please call 207-510-1565, if you wish to return or cancel an order placed online. Please note: Our retail stores cannot accept returns in person or by mail.
Returned items must be sent via insured, prepaid Regular US Mail. Insuring your return allows you to track your parcel with the US Postal Service.
Returns can be sent to:
Portland Pie Company
5 Lincoln Avenue
Scarborough, Maine 04074
207-510-1565
Online Privacy Policy
At Portland Pie Company we are committed to your privacy. We only use information provided to us by our customers to process sales orders or to send customer requested information. We do not store or have access to anyone’s credit card info, as all of our or sales orders are processed through Authorized.net, which is a secure and reputable e-commerce credit card processing merchant.
We do not share your personal information with any outside parties except to the extent necessary to complete your order.
Our website is SSL certified, and all sales transactions are processed via a encrypted SSL connection so it is only accessible by a limited number of persons at Portland Pie and cannot be read over the internet.
You can register with us to receive special offers or product information. Information you submit on our website will not be used for this purpose unless you register to receive it. Newsletters will have information on how to unsubscribe or you can email us at http://www.portlandpie.com/contact
Ship to Store Policy
Ship to Store is a FREE service that lets you ship your online order to any Portland Pie Location.This gives you convenient access to items that may not be available all locations.Your item will arrive at the store in 5-10 business days. Please include a primary contact person and phone number in the Shipping information to receive a phone call when your item is ready for pick up. You will need to show a valid photo ID or the printed receipt to pick up your purchased item. Once your order arrives at the store you will have 30 days to pick it up before it is returned to the distributor.
See http://www.portlandpie.com/about-2/locations-click-on-a-location-for-directions/ for hours of operation.
